How to Use the In-App Panic Alarm on Alarm.com
To trigger a panel panic from your app:
In the Security System card, tap Panic.
Press and hold the type of panic to be triggered.
After three second countdown in which the panic can be cancelled or immediately sent.
Tap Close to wait for assistance or Disarm to disarm the panel.
The Alarm.com In-App Panel Panic monitoring station supported feature can expedite the dispatch of emergency personnel when help is needed at home, and is available for all monitored accounts. When the panel is not in arm’s reach, and the keyfob is out of range, a homeowner can open up the Alarm.com app and have all their panel’s panic buttons available in the app. If enabled on the account, In-App Panel Panic is always available on the Security System card on the home page of the Alarm.com app.
Important: While the Alarm.com app supports Fire, Medical, Police, and Silent panics, it will only display those that the panel supports. If the panel does not support any panic buttons, the app will by default display a silent panic button.
What happens when the panic button is pressed?
When you press and hold any of the available panic buttons, a signal is sent from the Alarm.com app through Alarm.com’s backend to the monitoring station and communicates the selection. Another signal is sent simultaneously to the panel to register the command as well as a push notification to all linked smart devices.
Only available on the Qolsys IQ Panel: A different audible alarm will sound depending on the type of panic alarm triggered.
What if the I send a Panic by mistake?
After pressing the panic button, a new screen pops up with a three-second countdown, below the countdown is a Disarm button. Tapping Disarm will negate the panic signal that was just triggered.
Will assistance be sent to the my home location or my geographic location?
Sending a panic from with the In-App Panel Panic interface will act as if a panic is being sent from the panel. Messaging in the app will reinforce that when a signal is sent, emergency personnel will be dispatched to the home/panel location.
Emergency personnel will not arrive to your geographic location. They will only go to the address listed on your monitoring station account. It is encouraged to keep that information up-to-date.
